Privacy Policy
Last updated: September 1, 2026
Cool Fox Heating & Air ("Cool Fox Heating," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at coolfoxheating.com (the "Site") or otherwise interact with us, such as by phone, email, or in-home service visits.
By using our Site or our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.
1. Information We Collect
We collect information in the following ways:
a. Information You Provide Directly
When you request a free estimate, contact us, or otherwise fill out a form on our Site, we may collect:
- Full name
- Email address
- Phone number
- Home or service address
- ZIP code
- Any message or details you provide about your HVAC or electrical needs
We may also collect information when you call, email, or otherwise correspond with us directly, including details relevant to scheduling and completing service.
b. Information Collected Automatically
When you visit our Site, we (and third-party service providers acting on our behalf) may automatically collect certain technical information, such as:
- IP address and approximate location
- Browser type and device information
- Pages visited, time spent on pages, and referring/exit pages
- Cookies and similar tracking technologies (see Section 5 below)
2. How We Use Your Information
We use the information we collect to:
- Respond to estimate requests and inquiries
- Schedule, perform, and follow up on HVAC and electrical services
- Communicate with you about appointments, quotes, invoices, and service updates
- Improve our Site, services, and customer experience
- Send marketing communications, such as promotions or seasonal maintenance reminders (you may opt out at any time)
- Comply with legal, licensing, and regulatory obligations
- Protect against fraud, unauthorized transactions, and other liabilities
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business, such as scheduling software, payment processors, hosting providers, and marketing platforms.
- Financing or rebate partners, if you request assistance with financing options or energy-efficiency rebates.
- Legal and regulatory authorities, when required by law, subpoena, or to protect our rights, property, or safety, or that of our customers.
- Business transfers, if Cool Fox Heating & Air is involved in a merger, acquisition, or sale of assets.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business and service records, meet contractor licensing and tax obligations, and resolve disputes.
5. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to improve functionality, analyze site traffic, and support advertising efforts. You can control cookies through your browser settings; disabling cookies may affect certain features of the Site.
6. Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, which may include the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal or business record-keeping requirements
- Opt out of marketing communications by using the unsubscribe link in our emails or contacting us directly
To exercise any of these rights, contact us using the information in Section 9 below.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our Site and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Cool Fox Heating & Air
Phone: +1 (253) 368-3068
Email: info@coolfoxheating.com
Service Area: Seattle, the Surrounding Communities & South Sound, Washington
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.